Healthwatch Essex, in partnership with the NHS in Hertfordshire and West Essex, has launched a new project to better understand the experiences of frailty and ageing in the region. The project seeks to hear directly from local people to help improve health and social care services for older adults.
Residents aged 65 and over, as well as family members, carers, healthcare professionals, and those working in the voluntary sector, are all encouraged to take part. Healthwatch Essex is looking to hold relaxed and confidential conversations that explore topics such as ageing well, frailty prevention, navigating care services, and preferences for future care.
Each conversation will take around 30 to 45 minutes and can be conducted in person, over the phone, or online. Participants’ identities will remain anonymous, and all personal information will be kept strictly confidential.
Lily Boag, Project Officer at Healthwatch Essex, said:
“This is a chance for the West Essex community to speak up and influence the future of local health and care services. Whether you’re an older resident, a carer, or a professional, your insights can help shape services that support healthy ageing.”
Healthwatch Essex is also keen to connect with local community groups and is happy to attend meetings or sessions where older residents gather.
Healthwatch Essex has published its Annual Report for 2024–2025, showcasing a remarkable year of impact, innovation, and influence across the health and care system in Essex. Despite a challenging landscape marked by system-wide pressures and financial cuts, the organisation has continued to shine a light on the real experiences of people across the county and use those voices to drive change.
From the powerful and moving “Expressions of Trauma” art exhibition to the ever-growing success of the Fella’s Forums and comedy-led wellbeing events, Healthwatch Essex has continued to explore new ways of engaging communities and breaking down stigma around mental health, trauma, and social isolation. Over 1,400 people accessed support through their Information and Guidance service, and nearly 260 volunteers and ambassadors worked alongside the team to ensure lived experience remained at the heart of decision-making.
The report also highlights vital research into the needs of unpaid carers, women with multiple long-term conditions, and people affected by mould, homelessness, and the care system. Healthwatch Essex’s work with the Integrated Care Boards, local authorities, and voluntary sector partners is helping to improve access to services, tackle inequalities, and shape more inclusive support.
CEO Sam Glover reflected on the impact of projects such as the Carers Voices programme and the Trauma Ambassador network, noting the growing influence of peer-led insight and co-production. The organisation was also recognised this year as a Silver Veterans Accredited Employer and a Fostering Friendly Employer.
Read the full Annual Report to learn more about how people across Essex are helping to shape health and care services with their voices and experiences.
The Carers Voices team continues to expand its reach across Essex, listening to unpaid carers and offering a vital platform for their experiences to be heard and valued. From supporting carers with employment struggles to offering training and social opportunities, we’re building a stronger, more connected network for carers across the county.
Upcoming Carers Voices Events
Come and meet us in person at one of our summer engagement events:
Healthier Habits Hub 📅 Thursday, 3rd July | 🕘 9am–4pm 📍 The Lounge, Esplanade Hall, Harwich CO12 3ES
Basildon Hospital Atrium 📅 Monday, 7th July | 🕙 10am–2pm
Broomfield Hospital Atrium 📅 Monday, 14th July | 🕙 10am–2pm
Colchester Carnival 📅 Saturday, 19th July | 🕘 9am–5pm
Billericay Town FC Fella’s Fair 📅 Saturday, 19th July | 🕚 11am–5:30pm 📍 New Lodge, CM12 9SA | Free entry before 1pm
Colchester Hospital Atrium 📅 Thursday, 24th July | 🕙 10am–2pm
Warley Family Fun Day 📅 Friday, 1st July | 🕘 9am–5pm 📍 Warley Playing Fields, CM13 3AZ
Harlow Care Weekender 📅 Sunday, 3rd August | 🕛 12pm–5pm 📍 Playhouse Square, Harlow
Share Your Experience: Carers and Employment
Balancing work and caring responsibilities is one of the biggest challenges faced by unpaid carers. Many experience real barriers in the workplace.
We’re currently running a live survey to gather insights. 👉 Take the survey here
Your feedback helps shape better services and support.
