Advice Service Case Worker – Age Concern Colchester & North East Essex

Posted on: November 8, 2021

Job Description

Advice Caseworker – 15 hrs Colchester, Tendring & North East Essex

As an Advice Caseworker you will join us to advise and support people across North East Essex. Utilising your experience of delivering advice across a range of settings you will also be adept at building successful relationships with internal and external partners and empower clients to maintain choice and independence over the decisions which matter to them through a mixture of face to face home visiting, telephone advice and digital assistance.

Actively contributing towards the development of the service your solution focused approach will help clients to overcome potential barriers to remain independent, connecting them to support and services within the community designed to promote choice.

What will you do as an Advice Caseworker

Welfare Advice

  • Assess welfare benefits and advice needs upon referral receipt.
  • Identification and implementation of solutions to support continued choice and independence including supported applications and advice for welfare benefits, housing and care.
  • Deliver advice through a mix of telephone, face to face and home visiting appointments.
  • Support navigation to and connection with appropriate community-based services to ensure services and resources are in place to sustain independent living at home or where appropriate to identify suitable solutions towards supported living arrangements.
  • Identify and develop positive referral pathways with providers of housing options across the community.
  • Develop and maintain effective reporting of casework and case studies to ensure impact and value of service is captured.

People / Team

  • Provide a person-centred approach to advice and support for people in later years.
  • Develop effective relationships with key stakeholders across the community to support positive partnership working and knowledge and skill sharing.
  • Establish a network of positive relationships with internal and external colleagues effective for improving outcomes for clients.
  • Be a trusted team member who is reliable and looked up to by colleagues
  • Be a positive ambassador for Age Concern with all stakeholders
  • Cover others as needed in periods of absence or holidays

Key Relationships

  • Advice & Welfare Operations Manager
  • Colleagues working within Age Concern Colchester & North East Essex
  • Colleagues working across the community.
  • Colleagues in the NHS and Local Government

What are your qualities?

  • You will need to be friendly, outgoing, confident and able to juggle a range of priorities well
  • Able to understand the confidential nature of our work and put in place relevant safeguarding procedure
  • You will need an understanding of the issues and challenges people in later years can experience
  • Be welcoming and empathetic to people living in later years, empowering individuals to live an independent life
  • Be encouraging and energetic, positive and patient and willing to work as part of a team and support other team members

What do you need to consider before applying?             

  • Must be comfortable working across community settings
  • All our staff and volunteers go through the DBS process and thorough vetting (no costs)
  • You will need to have access to a vehicle, full driving licence and before joining business class insurance
  • Previous experience in a similar role would be an advantage
  • Previous knowledge of, health and safety procedures and risk assessments desirable

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To join a high-performing team in a charity with a great current and future growth plan apply today.

What do we offer?

Age Concern is a friendly and enjoyable place to work. We work hard but also enjoy some downtime together. Due to the nature of our work, this is essential because we all have tougher days and need to be there to work through these days when they happen.

The organisation is growing our reach and activity because of the high demand for support. It is an exciting time to be a part of what we are doing, and this opportunity is about genuinely making a big difference to people. We take great pride in what we do, who we help and how we transform lives.


Apply here. 

Author: Jade Bolton
Categories: News

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