Identifying & Addressing Fuel Poverty: Practical, frontline worker training

With increased domestic fuel costs, and unprecedented volatility in the energy market, people on low incomes, including pensioners, people with disabilities and families, face profound challenges keeping their homes warm, dry and conducive to health.

As a frontline worker or a volunteer you may spot the signs but feel powerless to address your service users underlying situation.

But there are things you can do. This is not only, if at all, about encouraging people to switch supplier. That can bring benefits but too often, fuel-poor consumers don’t have ready access to the full benefits of the competitive energy market.

Nudging the people you help towards changes in the way they use energy and conserve it AND making sure they can access the high-quality, intensive energy advice the Citizens Advice service in Essex offers is the way to go. Our services seek to tackle some of the underlying causes of fuel poverty – not just “hard to heat” homes, but also low incomes, issues with benefits and debt.

In this FREE course, delivered by Citizens Advice energy experts, you’ll learn:

• What is fuel poverty
• What are the causes and effects
• Who is most vulnerable
• Practical steps your service user can take
• Grants and schemes available to improve energy efficiency
• The vital role income maximisation plays and how we help
• Other ways Citizens Advice can help and how to refer